Frequently asked questions

Answers to the most common hearing care & advice questions


What are the common signs of hearing loss?

Struggling to hear speech, especially in group conversations, and having to turn up the volume when watching TV are common signs of hearing loss. Family and friends might notice that they need to repeat themselves when talking to you or that you often mishear what is being said. If you notice these common signs, you should schedule a hearing test.

What causes hearing loss?

Age related hearing loss, called Presbycusis, is the most common form of hearing loss that people develop. The hair cells in our inner ear (cochlea) do not regenerate or regrow over our lifetime and do suffer irreversible wear and tear. However, not all hearing loss is age related, so it is important to get your hearing checked if you are suffering from loss. Exposure to loud noise, excess build-up of ear wax, ear infections and some underlying medical conditions are all common causes of hearing loss.

Can I do a hearing test online?

While online hearing tests can give you an indication of a potential hearing loss, it is recommended to see a licensed hearing care professional for a comprehensive hearing test. A hearing care professional can check the health of your ears to make sure you are clear of any infections or excess ear wax. Your Amplify hearing care professional will be able to diagnose your type of hearing loss and recommend the best treatment for you. Schedule a hearing test here.

What happens during a hearing test?

We will ask you some simple questions to understand your lifestyle, family history and any concerns you may have. Then we will check inside your ear canal with an otoscope, to inspect your eardrums and outer ear for signs of damage or infection.

We will ask you to put on a pair of headphones and test your hearing with different sounds played in each ear. Each time you hear the sound, you simply push a button so we can assess how well you hear different sound levels and pitches. We will also assess your understanding of speech through a series of words and sounds.

Lastly, we will explain your results and advise you on your options.

How long does a hearing test take?

A comprehensive hearing health check and hearing test takes up to an hour.

How do hearing aids work?

Hearing aids are small electronic devices and work because of three crucial parts — the microphone, the amplifier, and the speaker. First, the microphone receives sound and converts it into a digital signal. Secondly, this signal is boosted by the amplifier. Lastly, the speaker produces the amplified sound into your ear for you to hear clearly. Hearing aids are powered by replaceable or rechargeable batteries, depending on the brand and model of the device.

Does a hearing aid restore natural hearing?

No, hearing aids are designed to improve your ability to hear speech and everyday sounds, but they will not restore lost, natural hearing.

Can I wear a hearing aid all day?

Yes, you should only remove your hearing aids when in or near water, like the bath or shower, or when you go to sleep at night.

Does wearing a hearing aid make your hearing worse?

No, wearing a hearing aid does not make your hearing worse. If you suffer from hearing loss and your hearing care professional recommends that you get a hearing aid, this means you have a type of hearing loss that can be improved by the use of a device. Though hearing aids cannot restore the natural functioning of your ear or slow the progression of your hearing loss, they can tackle the symptoms.

Which hearing aids would suit me?

Different hearing aids suit different people. The best hearing aid for you will depend on your degree of hearing loss, the size and shape of your ear canal, the shape of your outer ear, and your ability to adjust the device. Your hearing care professional will give you a range of appropriate options and help you make your decision. You should also take into account whether a certain hearing aid offers particularly useful features for your hearing needs.

How much do hearing aids cost?

Our budget range starts from just $3,300 for a pair of hearing aids, and we offer a full selection, including sophisticated, custom made, digital hearing aids for up to $6,200 for a pair. All our hearing aids include free aftercare for the lifetime of the hearing aid, a 30 day moneyback guarantee and up to 3 years’ warranty as standard.

What types of hearing aid are there?

There are various hearing aid types available, such as:

  • Behind-the-ear (BTE) – these sit behind or on top of the outer ear
  • In-the-ear (ITE) – these are worn inside the ear canal and are usually custom fit
  • In-the-canal (ITC) – these sit in the lower portion of the outer ear bowl
  • Completely-in-the-canal (CIC) – these are worn deep inside the ear and are the most discreet style

Each has its own pros and cons and different people will have more success with certain styles.

Do I need one hearing aid or two?

This will depend on the result of your hearing test. If you have hearing loss in just one ear (unilateral hearing loss), you will only need one hearing aid. If you have hearing loss in both ears (bilateral hearing loss), you will benefit from using two hearing aids. They’ll work together to give you a balanced hearing experience and a 360-degree hearing range. You’ll be able to localize sounds and hear speech in group situations.

Can I sleep with my hearing aid on?

No, don’t wear your hearing aids to bed. If you do and cover the microphone with a pillow or duvet, it might whistle or create annoying feedback, which won’t help you sleep.

Can I get my hearing aid wet?

No. Most hearing aids are not waterproof, so you should always remove them if you’re having a bath, a shower or if you go swimming.

How long does a hearing aid last?

You can expect your hearing aid to last around 5 to 6 years. Of course, the longevity of hearing aids varies between models, so this might differ for your device. Many people find that their hearing aids continue to function beyond six years. Your hearing aid might require some tune-ups or repairs in its lifetime, but this will help it last longer in the long-run. If your hearing aid isn’t working effectively, then you should seek professional advice.

Can I hold my phone to my ear if I’m wearing a hearing aid?

Yes. If you have a behind the ear hearing aid you might need to hold your phone slightly higher so that it’s closer to the hearing aid microphone, but otherwise you can use a phone as normal.

Can I connect my hearing aid to my phone?

While many brands make hearing aids that you can connect to your phone, you will need to check the specifications of your model of hearing aid. If your hearing aid has Bluetooth compatibility it will be able to connect to your smartphone. This will allow you to stream audio and control your hearing aid via an app. Just make sure you check that any new hearing aid purchase will work with your specific smartphone. Your Amplify hearing care professional will be happy to advise you and help set up your new hearing aids with your phone.

Is there an adjustment period with hearing aids?

Yes, although this does differ from person to person. It can take a couple of weeks or a couple of months, but your brain will always adjust to a hearing aid that has been correctly fitted.

Can you help with ringing in my ears?

Ringing in your ears is a common symptom of tinnitus, as is hissing, buzzing and humming. This condition affects about 1 in 3 people at some point in their lives, and while it is not usually a sign of anything serious, it can be irritating and distressing. Tinnitus treatments include ear wax removal, so you may like to schedule an appointment with us to check if you have excess ear wax, hearing aids with tinnitus masking modes and sound therapy. Schedule an appointment with a hearing care professional and they can examine your ears and establish whether the cause of your tinnitus is something that can be treated.